Shipping Policy

1. Order Processing

• ● All orders are processed after successful payment confirmation and verification.
• ● Orders are typically processed within 1–2 business days.
• ● Orders placed on Sundays or public holidays will be processed on the next working day.
• ● During peak seasons or promotional campaigns, processing times may be slightly extended.
• ● Once dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp.

2. Delivery Timelines

Delivery timelines may vary depending on the shipping destination, courier availability, weather conditions, and local logistics networks.

• ● Within West Bengal: Estimated delivery time 3–5 business days.
• ● Outside West Bengal (Rest of India): Estimated delivery time 7–10 business days.
• ● These timelines are estimates and not guaranteed delivery dates.

3. Shipping Charges

Shipping charges are calculated based on various factors, including:

• ● Delivery location
• ● Order weight and volume
• ● Product category
• ● Courier service availability

The final shipping cost will be displayed during checkout before payment confirmation. We reserve the right to revise shipping charges based on changes in courier rates and operational costs.

4. Delivery Coverage

• ● We currently deliver to most serviceable locations across India through trusted logistics and courier partners.
• ● Delivery services may be unavailable in certain remote or restricted areas — our team will contact you to discuss alternatives.

5. Shipment Tracking

• ● Once your order has been dispatched, tracking details will be shared through your registered communication channel.
• ● Please allow up to 24 hours for tracking information to become active after dispatch.

6. Delivery Delays

Delays may occur due to circumstances beyond our control, including:

• ● Extreme weather conditions
• ● Natural disasters
• ● Public holidays
• ● Transportation disruptions
• ● Government restrictions
• ● Courier operational issues
• ● Rural or remote location accessibility

Rangamati Seeds shall not be held liable for delays caused by third-party logistics providers or force majeure events.

7. Damaged Packages During Transit

Customers are advised to inspect the package at the time of delivery. If you receive:

• ● A damaged package
• ● An opened package
• ● A tampered shipment

Please take clear photographs and contact our customer support team within 48 hours of delivery. Failure to report within the timeframe may affect claim eligibility.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details, including:

• ● Full name
• ● Complete delivery address
• ● Postal code
• ● Contact number

Rangamati Seeds will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information.

9. Failed Delivery Attempts

If a delivery attempt fails due to:

• ● Customer unavailability
• ● Incorrect address
• ● Incorrect contact details
• ● Refusal to accept delivery

The courier partner may attempt redelivery based on their policies. Additional shipping charges may apply for re-dispatching returned shipments.

10. International Shipping

At present, international shipping is not available for direct customer (D2C) orders. International B2B orders are accepted exclusively for:

• ● Distributors
• ● Importers
• ● Agricultural businesses
• ● Wholesale buyers
• ● Institutional purchasers

These orders are subject to product availability, export regulations, documentation requirements, shipping feasibility, and country-specific import regulations. Contact our team directly for export inquiries.

11. Domestic B2B Orders

We welcome bulk purchase inquiries from:

• ● Dealers
• ● Retailers
• ● Nurseries
• ● Farming groups
• ● Agricultural organizations

Domestic B2B orders may qualify for customized pricing, logistics support, and shipment arrangements based on order volume.

12. Delivery Confirmation

An order shall be considered successfully delivered when:

• ● The package is delivered to the shipping address provided by the customer, and
• ● Delivery confirmation is recorded by the courier partner.

Rangamati Seeds shall not be liable for loss or theft occurring after successful delivery confirmation.

13. Contact Us

For any shipping-related questions, order updates, or delivery concerns, customers may contact our support team through the contact information available on the website. We are committed to providing prompt assistance and ensuring a smooth delivery experience for all our customers.